Cancellation & refund policy

Free cancellation up to 24 hours before your ride. Free date changes up to 2 hours before.

  • Cancel 1 day or more before the ride: full refund
  • Cancel less than 1 day before the ride: no refund
  • Change date 2 hours or more before the ride: free
  • Change date less than 2 hours before the ride: not possible
  • No-show: no refund

Weather & safety

If we cancel because of weather or sea conditions, you can move your ride for free or get a full refund.

How refunds work

Refunds go back to the original payment method (M-Pesa or card), usually within 5–10 business days. Manage your booking from the link in your confirmation email or your account.

On the day

Please arrive 15 minutes early. Drivers must be adults; children ride with an adult. Life jackets are provided and must be worn.